I. General Terms
II. The basic Moyage Service
The Service is intended for personal, non-commercial use and provides you with knowledge, transparency, simplicity and control for trips to and within Europe. It is intended to enable you to compare different travel options provided by the individual search results. Moyage is an information source for pan-European travel where you can research the travel options you want based on your own needs and travel schedule. Moyage aggregates and displays available travel options across multiple modes of travel between the majority of cities in Europe in a simple and easy display and offer. You then have the opportunity to compare the expected duration of the travel options and their prices. We provide booking tools on our websites (for certain travel options) or will direct you – via a direct link - to the right booking pages of third parties to make reservations or buy tickets. On the booking pages (of Moyage or third-party sites), you can buy tickets and make reservations. Moyage aggregates and displays the results of your inquiry according to the travel time and cost without any absolute claim to completeness or accuracy. The list of the results of the query and its respective display or order does not endorse or even advertise for any travel option or a specific provider. For bookings and reservations with any third party the terms and conditions of the respective suppliers are applicable. To make a booking, you must generally be 18 years or older. For bookings and reservations offered on our websites, the terms of the "Moyage booking policy", in section IV herein, shall apply.
III. Registration and extended service
IV. Moyage booking policy
For selected travel operators and certain travel options we offer - for your convenience - a booking tool on our own service pages. In this case there is no link directing you to the booking site of the respective travel operator. Instead, we collect the necessary traveller and payment details, handle the payment and the booking, and provide you with the ticket(s) issued by the travel operator, all on the Moyage websites. We then transfer your payment to the respective travel operator. Tickets sold in this way are sold in the name and on the account of the respective travel operator. By clicking the "Book"- button located on our booking page, you will close a contract with us for the referral of the relevant transport or travel booking. The booking you make via Moyage will only be deemed complete when you have received our booking confirmation stating our acceptance. You will receive the booking confirmation (usually by e-mail), the tickets of the relevant travel operator as well as an invoice from Moyage. We would ask you to review the documents received as soon as possible and check the correctness of the booking details. Any incorrect information must be made known to us immediately in order to allow correction of the documents. Still, the travel operator for the trip booked via our service site remains the responsible travel Operator and Organizer (a third party). Moyage may charge, where appropriate, a booking fee for the procurement of the travel or tour, in which case you as the customer will be informed accordingly before making the booking. There may be additional fees by the respective travel operator. We are not responsible or liable for the availability of the trip or travel at the time of the booking or for the provisions applicable by the relevant travel operator (a third party). The selected transports and trips bookable on the Moyage website can be booked with the credit cards indicated. In some cases we also offer a payment option via PayPal or online bank transfer. When booking by credit card, you provide us with the explicit authority to charge the travel price, including the specified booking fee, to this credit card on behalf of the third party. If you select (where possible) PayPal or online bank transfer as means of payment, the payment is made by you directly online. In case you wish to cancel the transport or travel and withdraw from the contract, the costs incurred will depend on the terms and contract provisions of the applicable travel operator (a third party). Cancellation and withdrawal shall be declared towards the relevant travel operator. In case you declare the cancellation or withdrawal towards Moyage, we may transmit it to the third party only if the cancellation or withdrawal is made out in writing, by e-mail, fax or letter and includes an indication of their booking number. Alternatively, for selected travel operators we may also offer a cancellation feature directly on our websites.
IV. Your content
As far as we offer the Moyage Travel blog or another format for user participation, it is possible for you - as a registered user - to submit photos, comments, opinions, recommendations or additional information regarding travel, itineraries, travel arrangements, destinations or travel provider to us or on our website. This includes your feedback on our services ("User Content", "Content"). Yet, the content submitted and posted by users on our websites and mobile apps states solely the opinion of the respective user. We do not adopt the opinions expressed therewith as our own, neither do we moderate the User Content (the blog). The User Content is created by users for users, they complement our services. All users are obliged to keep the content posted objectively and thematically. Ideally, the content posted should be useful for other users. It is forbidden for users to publish false, harmful to minors, defamatory, discriminatory, offensive or illegal content. It is not permitted to post or publication copyrighted material by third parties without their consent. Also, it cannot be tolerated, if User Content is post for purely commercial purposes, particularly in the form of advertising. We reserve the right to delete certain User Content and disable user accounts that violate these rules. We like to point out the fact that the User Content is published not only on our websites and mobile apps, but also on our sites with the relevant social media platforms (e.g. Facebook, Twitter, Google+, Tumblr, Instagram, YouTube) or by our partners. By submitting of your content on our service sites you agree that the content will be published on, both, within the Moyage services in all countries and on our Media Social services as well as with our partners, in connection with your username, and that your Content will be viewed and commented by other users. By submitting your content, you allow us to make copies thereof in order to enable the storage and alignment of such content to our different service sites, in particular to reformat the content (in whole or in part) in order to publish or to syndicate it onto other Moyage services. In this regard, you guarantee to us by submitting your content with Moyage that you are the owner of all rights necessary for the above uses and/or you that you have power to transfer said rights - within the above mentioned framework. You also warrant that any third party rights, such as copyrights, trademark rights, privacy rights or other legal provisions are not infringed by the use of the content as agreed.
We strive to ensure the accuracy of the information given and displayed on our service sites. For information on the details of trips and travel arrangements, we rely on the information given to us by the respective travel organizers and providers. We do not have the opportunities to review and evaluate each information collected and presented, in regard to their accuracy (pricing and timing). Please check the provided individual travel information by verifying it directly on the websites and booking pages of the respective travel organizer and booking platforms. Therefore, we cannot give any guarantees, warranties or representations to our users as to the accuracy, completeness or timeliness of such information provided by any third party. For the same reasons, we are not responsible for the availability of the tour and travel arrangements at the time of booking with any third party or for actual and faultless performance or execution of the booked travels or connections from third parties. Neither we nor our partners may give any representations or warranties regarding the information, products, services or software provided on our service pages or contained, particularly with regard to fitness for a particular purpose - unless such purpose have been expressly declared individually to us by a user. We are not liable for any failure or damage to the computer network, which we have no control over. We always strive to ensure an error-free and uninterrupted operation of our technical bid. But we cannot accept responsibility or liability for the uninterrupted, timely and continuous accessibility and usability of our services, this applies in particular to technical delays and failures and any resulting damage. Our liability and that of our employees, legal representatives or vicarious agents is limited to intent and gross negligence, unless there are significant contractual obligations injured on our part ("obligations"). In case of slight negligence, we shall be liable only for typical and foreseeable damages and limited to the maximum of the booking amount mediated or directly carried out by Moyage, which refers to the alleged claim. These limitations of liability do not apply, as far as claims under the Product Liability Act or other statutory guarantee liability is asserted. The limitations of liability shall also not apply when the damage in question is death or a harm of health. Compensation claims against us shall become time-barred within twelve months after its creation, unless they are based on an intentional act. You will hold Moyage and his agents harmless from any and all claims of third parties, including the costs of reasonable legal prosecution and defense, that we or our agents should be held accountable for by a third party for a culpable conduct on your part, especially of a culpable breach of these Terms and Conditions.
VII. Protection of Privacy
VIII. Amendment of these Terms
Our service range will constantly keep expanding in the future. Therefore, we reserve the right to modify and amend these Terms at any time. Changes will be communicated to users (on our services pages) at least 14 days before the change or new terms and conditions become effective. By your continued use of our services on the designated day, you accept the changes or the new Terms and Conditions. If you do not agree with the changes in the Terms or with a particular clause, we ask that you discontinue the use of our services no later than the effectiveness of those changes.
IX. Third Party Services
Our websites and the mobile apps contain links to other websites that we do not operate or control and for which we are not responsible. We do not endorse the contents of these other websites nor are we responsible for the legality or function of these contents. Thus, we are not liable for any loss or damage that may arise from the use of these sites. We recommend you to read the Terms and Conditions of other (linked) websites carefully. Moyage is not provider or contractor of those (solely) mediated tours and travel connections, which are provided by a third party and sold on third party websites. Moyage is not involved in the presentation or the descriptions of these trips or travel connections and therefore has no responsibility for the content of these offers or the concluded contracts (and resulting claims) between the user and the third party.
X. Contact / Notifications
If you believe that a content on our service sites is infringing, especially the intellectual property of others (or you), you should inform us about it as soon as possible.
Burgermeester Roelenweg 21
8031 ES ZWOLLE
We also welcome your feedback, criticism, suggestions and praise. Help us to improve the service for our users. Write to us at: firstname.lastname@example.org
If any provision of these terms and conditions prove to be wholly or partially invalid or unenforceable, the validity of the remaining provisions or our contract with the user is not affected. Instead of the invalid terms or conditions a valid provision shall be replaced, that most closely approximates the economic purpose of the invalid provision. This also applies for of a loophole.
Last update: 20 June 2015